thigger69 | Eric Thigpen |
(ericthigpen@excite.com) |
May 08, 2007
Used to be great, but new rude staff I have been a loyal customes to this 20/20 for 7 years now (I usually rent at least 5 films a week). The employees were always courteous and pleasant. Until now. For some reason, 3 new employees have replaced (and literally begun running the place). Not only do they have no interest in films (and don't offer any suggestions/recommendations), they often put the wrong film in the case. This has become very frustrating; I need to return to the store to have exchange the film for the one I intended to rent, they never apologize for their negligence, and are just plain rude and unprofessional.
Also, beware, many of the adult films are suddenly scratched and unplayable (and could damage your DVD player). The receipt you receive for the discs you rent claim that each disc has been checked for scratches. They are also failing to do that part of the job, too.
There are many other sources for DVD rentals (Netflix, Video West, etc). You might want to re-evaluate your staff before you're left with no clientelle at all. Just a suggestion from a very disappointed loyal customer
